Last Updated: August 2026

At Triprg, we understand that travel plans can sometimes change. Our Refund & Cancellation Policy explains how cancellations, refunds, rescheduling, and other booking changes are handled for travel services booked through Triprg.

Because travel arrangements may involve airlines, hotels, tour operators, transport providers, visa services, and other third-party suppliers, refund eligibility and cancellation charges may vary depending on the service booked.

1. General Refund Policy

Refunds are subject to the cancellation and refund terms of the respective airline, hotel, tour operator, or service provider.

Before confirming a booking, customers are advised to review the applicable cancellation conditions, charges, and refund eligibility.

Where a refund is approved, Triprg will process the eligible amount after receiving the applicable refund from the concerned service provider.

2. Cancellation by the Customer

If you wish to cancel a booking, please contact the Triprg team as soon as possible.

Cancellation charges may depend on:

• Type of service booked
• Destination
• Travel date
• Time remaining before departure
• Airline or hotel cancellation rules
• Tour package terms
• Promotional or non-refundable rates
• Supplier-specific cancellation policies

Some bookings may be partially refundable or completely non-refundable.

3. Flight Booking Cancellations

Flight cancellation and refund rules are determined primarily by the applicable airline and fare conditions.

Depending on the ticket type, cancellation may result in:

• Full or partial refund
• Airline cancellation charges
• Fare difference or service charges
• Non-refundable fare amount

Triprg will assist customers with the applicable cancellation process, but the final refund amount is subject to the airline’s rules.

4. Hotel Booking Cancellations

Hotel cancellation policies vary depending on the property and rate selected.

Some hotel bookings may allow free cancellation until a specified date, while others may carry cancellation charges or be completely non-refundable.

Any applicable hotel cancellation charges will be communicated according to the booking terms.

5. Tour Package Cancellations

Cancellation charges for customized holiday packages may depend on the individual components included in the package, such as:

• Hotels
• Flights
• Transportation
• Activities
• Sightseeing
• Permits
• Visa services
• Local tour arrangements

Since different suppliers may have different cancellation deadlines, the total refund will be calculated based on the applicable terms of each component.

6. Visa & Documentation Services

Fees paid for visa assistance, documentation, processing, application support, or related services may be non-refundable once processing has started, where applicable.

Visa approval or rejection is determined by the relevant embassy, consulate, or immigration authority. Triprg does not guarantee visa approval.

Government fees and third-party processing charges may also be non-refundable.

7. Non-Refundable Bookings

Certain services may be marked as non-refundable at the time of booking.

These may include:

• Promotional fares
• Special hotel rates
• Advance purchase bookings
• Certain tour packages
• Visa processing fees
• Government charges
• Special activities or attraction tickets
• Supplier-specific non-refundable services

Non-refundable bookings generally cannot be cancelled for a refund unless the applicable supplier provides an exception.

8. Refunds Due to Service Provider Cancellation

If an airline, hotel, tour operator, or other service provider cancels a service, Triprg will assist customers with the available options according to the supplier’s policy.

Depending on the circumstances, customers may be offered:

• Refund
• Rescheduling
• Alternative service
• Travel credit

The available option will depend on the terms provided by the concerned service provider.

9. Refund Processing Time

Once a refund has been approved and the applicable amount has been received from the service provider, Triprg will initiate the refund process.

The time required for the amount to appear in the customer’s account may depend on:

• Service provider processing time
• Payment gateway
• Bank or financial institution
• Payment method used

Therefore, the final refund may not appear immediately after approval.

10. Refund Method

Where possible, approved refunds will generally be processed through the original payment method used for the booking.

Refunds cannot normally be transferred to a different account or payment method unless otherwise agreed and legally permitted.

11. Triprg Service Charges

Any applicable Triprg service, consultation, processing, or booking charges may be non-refundable, depending on the service terms communicated at the time of booking.

Third-party charges, government fees, and supplier penalties may also be deducted from the refundable amount where applicable.

12. No-Show Policy

If a customer does not arrive for a booked service or fails to use a confirmed booking without prior cancellation, the booking may be treated as a no-show.

No-show bookings may be non-refundable depending on the terms of the relevant service provider.

13. Changes & Rescheduling

Requests to change travel dates, passenger details, hotels, flights, or other booking components may be subject to additional charges.

Any change will depend on availability and the terms of the relevant service provider.

We recommend contacting Triprg as early as possible if you need to modify your travel plans.

14. How to Request a Refund

To request a cancellation or refund, please contact Triprg with:

• Booking reference number
• Customer name
• Contact number
• Service or package booked
• Reason for cancellation, where applicable
• Any relevant supporting documents

Our team will review your request and inform you about the applicable cancellation charges and refund eligibility.

15. Important Note

Refund and cancellation terms may vary for every booking. The specific terms communicated at the time of booking or provided by the relevant service provider will take precedence over this general policy where applicable.

Triprg will make reasonable efforts to assist customers throughout the cancellation and refund process.

16. Policy Updates

Triprg may update this Refund & Cancellation Policy from time to time to reflect changes in our services, supplier terms, or applicable regulations.

Any updated version will be published on this page with a revised “Last Updated” date.